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Posted by ICCS BPO on Friday 22nd of November 2019
We saw a lot of changes to the call center and customer experience landscape in 2018. Cloud communications and virtual agents were on the forefront o...
Posted by ICCS BPO on Friday 15th of November 2019
Call centres or BPO outsourcing has come up in big way in India .Ranging from IT & Banking related services to travel and hospitality BPO's have made their presence felt in big way .They are not concentrated just in metros like Delhi ,Mumb...
Posted by ICCS BPO on Wednesday 6th of November 2019
Like any other industry call centres are also plagued with the common cliches. Here probably more so as the calling profile invariably has so called tried and tested formulas coming from lef...
Posted by ICCS BPO on Tuesday 1st of October 2019
Back office operations vary from one industry to another. A finance company will have different set...
Posted by ICCS BPO on Tuesday 27th of August 2019
There is no doubt in saying that the call centers in India are growing by leaps and bounds and are booming the industry thereby attr...
