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Identifying Pain areas of Customers

Identifying Pain areas of Customers

Posted by ICCS BPO on Friday 29th of November 2019

Customer pain points are obstacle to your company’s success. There will be times when your service will fail to meet consumer’s needs or expectations. The sooner same is discovered and a...

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   Do's and Don’ts of a successful call center

Do's and Don’ts of a successful call center

Posted by ICCS BPO on Friday 15th of November 2019

Call centres or BPO outsourcing has come up in big way in India .Ranging from IT & Banking related services to travel and hospitality BPO's have made their presence felt in big way .They are not concentrated just in metros like Delhi ,Mumb...

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