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Posted by ICCS BPO on Friday 27th of March 2020
One bad comment or review by a customer can easily cancel out 10 good ones. And then, a company must spend time re-building its reputation.
Customers post reviews everywhere, especially on social media and on review sites. It is the responsi...
Posted by ICCS BPO on Friday 20th of March 2020
Healthcare sector is now opting for call center services to be launched with the aim to create awareness among the masses with information to prevent and to avoid...
Posted by ICCS BPO on Saturday 7th of March 2020
IVR or interactive voice response is one of the best technologies that helps in running customer service efficiently. It becomes a customer’s choice if customer wants to connect with a call centre emplo...
Posted by ICCS BPO on Saturday 29th of February 2020
In order to deliver successful BPO services, we need to understand the trends of BPO industry and incorporate them into their business processes. Technologies like artificial intelligence, chat bot and data a...
Posted by ICCS BPO on Monday 24th of February 2020
Outbound calling is direct line of communication with the customer and ensures that company’s objectives are met authentically. It has become more efficient with C...
