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Position: Team Leader – Operations (Ecommerce)
Experience: 1-2 Years
Notice Period: Immediate -15 Days
· Preferably with Ecommerce background, should have 1-2 years’ experience in handling the strength of 15-20 along with handling Inbound & Outbound vertical.
· Coordination between Manger and Team Members
· Handle a team of Associates
· Good communication & 1 year experience as TL in ecommerce OUT bound LOB
· Manage team performance on SLAs & KRA
· Manage day to day floor activities
· Analyse, maintain daily, weekly and monthly team performance reports
· Conducting periodic team meetings & attend review meetings
· Currently working as TL for Outbound
· Excellent understanding of call center metrics
· Good communication skills