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Position: GM Operations (Travel & Tourism)
Experience: 15-20 Years
Notice Period: Immediate - 30 Days
MUST Have 15- 20 yrs. exp in handling Travel Outbound/inbound & Chat bots, Lobs with the strength of 120-150
Proven experience in operational process management, change management and administrative leadership roles
Provide additional support for achieving key performance and productivity goals.
Experience and hands-on data analysis and statistical process control, as well as providing direction and leadership to cross functional teams is a must.
Responsible for a wide spectrum of Operations and P&L responsibilities, must be able to multi task across multiple business operations with proficiency.
Drive Continuous improvements and innovations to enhance quality, CSAT
End to end client Management including reviews with client, value addition to the client and proactive communication to internal and external clients
Meet & exceed all Process metrics