Number of Openings : 20

Location       :   Noida

Qualification : Graduate/Post graduate

Interested candidates can walkin for the interview:

Interview Venue : ICCS Ltd. C-133B, Sector -2, Noida

Nearest Metro Station : Noida Sector - 15 metro station.

Job Description :

• Responsible for staff retention with in team
• coordination between Manger and Team Members
• Handle a team of Associates
• Manage team performance on SLAs & KRA
• Control shrinkage, attrition, etc
• Manage day to day floor activities
• Analyze, maintain daily, weekly and monthly team performance reports
• Conducting periodic team meetings & attend review meetings
• Currently working as TL for  Outbound
• Excellent understanding of call center metrics
• Good communication skills
  Education :Graduate in any Stream, Masters degree added advantage

Age: 22 to 28 years