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Position: Manager - Operations
Experience: 6-8 Years
Notice Period: Immediate – 15 Days
Desired Skills: Soft spoken, Pleasing Personality, Excellent Communication skills
· Manage the operations and customer service delivery process for the assigned projects/clients with end to end delivery of required solutions within pre-decided TATs and quality parameters
· Act as a domain expert for Operations Department
· Must have BPO Experience
· Ensure smooth operations of the assigned processes through monitoring performances of the teams/individuals and handling escalations
· Manage internal delivery teams and external partnerships for fluent client deliveries without any hurdles
· Identify and build on areas where value can be added in operations. May conduct research to identify areas of improvement.
· Lead projects of improvement and track measures/processes to improve quality and productivity
· Assist in developing and maintaining appropriate systems, policies and procedures for the effective management and optimum deployment of resources