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Position: Quality Analyst
Notice Period: Immediate -15 Days
Checking on the quality of calls of the agents
QA preferably with insurance background, should have 1-2 years’ experience Inbound, Outbound & backend vertical.
Checking of the quality of emails and chats
Document and report the feedback
Experience required into quality auditing (Inbound or Outbound processes)
Good communication skills
Education: Any Graduate/Post graduate