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Posted by ICCS BPO on Friday 8th of October 2021
Outbound customer satisfaction campaigns entail calling customers with the intention of making sales. If we were to add customer satisfaction then it involves calling with the intent to get data on customer’s experience with the sale made .T...
Posted by ICCS BPO on Friday 28th of May 2021
BPM or Business process management ensures that a management process is in place for setting goals and policies, practices, procedures, organisational structure,...
Posted by ICCS BPO on Wednesday 19th of May 2021
Customer experience also known as CX can be defined as our customer’s holistic view of their experience with the business. It is the sum total of all the interactions leading up to the final busi...
Posted by ICCS BPO on Friday 9th of April 2021
Customer service is one of the fastest growing arena in business world. Also it’s probably one of the most competitive field...
Posted by ICCS BPO on Wednesday 24th of March 2021
Customer service is constantly evolving. It is also one of those fields which needs regular trainings to help our agents remain at the top of their game. Innova...
