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Posted by ICCS BPO on Friday 22nd of May 2020
The simplest and most useful strategy for dealing with customers, whether they’re polite and friendly or irritated...
Posted by ICCS BPO on Saturday 9th of May 2020
Waking up as per your leisure, not facing morning rush hour traffic and working from the comfort of your own bed sounds like a bliss to almost every office goer. But in reality wo...
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Posted by ICCS BPO on Friday 1st of May 2020
Businesses rely on clients/customers for sustaining growth. As competition increases, number of clients decreases. This is the reason why bringing in new clients has become an extremely important task, which is definitely not easy. It takes great...
Posted by ICCS BPO on Saturday 18th of April 2020
Communication technology has led to an explosion in the advancement of call center outsourcing in the past two decades. Companies don’t think twice before outsourcing their processes to onshore as well as offshore facilities.
Posted by ICCS BPO on Monday 13th of April 2020
Customer service isn’t just a buzzword. When done right, it works to attract, retain, and convert more customers. 70% of Indians view customer service as a signal to determine if they should do business with a company.
Additionally, n...
