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Handling High Call Volumes

Handling High Call Volumes

Posted by ICCS BPO on Saturday 18th of July 2020

Increasing call volumes can be indicator of dispute/disruption in the business service, which might eventually result in high complaints/call volumes. This is primary r...

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Top 10 Call Center Metrics

Top 10 Call Center Metrics

Posted by ICCS BPO on Saturday 4th of July 2020

Call center executives are the frontline workers for carrying out the business essentials for any business process outsourcing organization. Industry experts believe that it is really important to follow a se...

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