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Customer Lifecycle Management

Customer Lifecycle Management

Posted by ICCS-BPO on Friday 8th of December 2017

In the past few years, customer relationship management (CRM) has made huge strides. It has become an integral part of all kinds of business, across sectors and domains. As a matter of fact, CRM has evo...

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Building Synergy with your customers

Building Synergy with your customers

Posted by ICCS-BPO on Friday 1st of December 2017

Staying ahead of competition is more challenging than ever before. You market a product or service and your competitors respond quickly with a better offer, price or solution. Similar to other companies, you must also invest your time and effort t...

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The changing landscape of Domestic BPO

The changing landscape of Domestic BPO

Posted by ICCS-BPO on Thursday 9th of November 2017

Industries are in constant flux due to the ever-changing political situations, regulations, business needs and changing markets. The BPO or business process outsourcing industry is no exception. There are several factors responsible for the changi...

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