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Posted by ICCS BPO on Friday 26th of February 2021
It's no brainier that happy agents tend to offer great customer service .In general also this rule applies .Happiness begets great performances .We have alway...
Posted by ICCS BPO on Friday 19th of February 2021
In today's dynamic business environment retaining our customers is of paramount importance. Businesses that build a strong customer experience strategy gain to reap the benefits of repeat business as well as customer satisfaction.
The busin...
Posted by ICCS BPO on Friday 5th of February 2021
Customer empathy is the key word in the customer service industry .Why there is so much emphasis on empathy is a reason in itself ....
Posted by ICCS BPO on Saturday 23rd of January 2021
Customer service and selling goes hand in hand .One can confidently say that a customer service executive is always on a move where...
Posted by ICCS BPO on Saturday 9th of January 2021
Customers are the be all and end all for any customer service company .All necessary decisions are made keeping in mind the custome...
