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Job Description:

Position: Sr.Manager - Training & Quality (Ecommerce)

Location: Noida

Experience: 8-10 Years

Notice Period: Immediate - 15 Days

Roles and Responsibilities

Must have Ecommerce background, should have 8-10 years’ experience in data analysis , and also experience in voice process ( IB & OB)

· Should be skilled in working with inbound, outbound & blended (voice & email) environment

· Should have excellent knowledge of MS-Office

· · Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development and corrective action plans

· Good Communication skills both written and verbal

· Education: Any Graduate/Post graduate