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Position: GM Operations (Ecommerce)
Experience: 15-20 Years
Notice Period: Immediate - 30 Days
Required a project head, GM level - preferably with Ecommerce background, should have 15- 20 years’ experience in handling the strength of 250-300 along with handling Inbound & Outbound vertical.
• Proven experience in operational process management, change management and administrative leadership roles
• In depth knowledge of diverse business functions & operations best practices (Voice, Chat, Email, Back office, WFM, Training, Quality, Resourcing, Customer Service, Sales etc.)
• Provide additional support for achieving key performance and productivity goals.
• Experience and hands-on data analysis and statistical process control, as well as providing direction and leadership to cross functional teams is a must.
• Responsible for a wide spectrum of Operations and P&L responsibilities, must be able to multi task across multiple business operations with proficiency.
• Prepare and conduct effective and timely weekly, monthly & Quarterly Business Reviews
• End to end client Management including reviews with client, value addition to the client and proactive communication to internal and external clients
• Meet & exceed all Process KPIs metrics