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Position: Asst. Manager Ops
Experience: 1-3 Years
Notice Period: Immediate - 15 Days
Manage the operations and customer service delivery process for the assigned projects/clients with end to end delivery of required solutions within pre-decided TATs and quality parameters
Must have customer service back ground & BPO Experience
Ensure smooth operations of the assigned processes through monitoring performances of the teams/individuals and handling escalations
Manage internal delivery teams and external partnerships for fluent client deliveries without any hurdles
Identify and build on areas where value can be added in operations. May conduct research to identify areas of improvement.