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- Checking on the quality of calls of the agents
- Checking of the quality of emails and chats
- Document and report the feedback
- Quality Audit.
- Willing to work in night shift (24*7)
Experience : 2- 4 years
CTC : 1.2 LPA - 3 LPA
Number of Openings : 2
Location : Noida
Qualification : Graduate/Post graduate
Interested candidates can walkin for the interview:
Interview Venue : ICCS Ltd. C-133B, Sector -2, Noida
Nearest Metro Station : Noida Sector - 15 metro station.
Role: Quality Assurance/Quality Control Executive
Keyskills: Quality Analysis, quality audit, quality control, quality checking, Call Monitoring, call auditing, call auditors, voice auditing, feedback session with CSRs.
- Graduate/Post Graduate
- Experience required into quality auditing (Inbound or Outbound processes)
- Good communication
- Education: Any Graduate