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Position: Team Leader – Operations
Experience: 1-3 Years
Notice Period: Immediate -15 Days
Preferably with Insurance Collection background, should have 1-3 years’ experience in handling the strength of 15-20 along with handling Inbound & Outbound vertical.
Coordination between Manger and Team Members
Handle a team of Associates
Manage team performance on SLAs & KRA
Manage day to day floor activities
Analyse, maintain daily, weekly and monthly team performance reports
Conducting periodic team meetings & attend review meetings
Currently working as TL for Outbound
Excellent understanding of call center metrics
Good communication skills