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Position: Operation Manager
Experience: 7-10 Years
Notice Period: Immediate - 15 Days
Soft spoken, Pleasing Personality, Excellent Communication skills
Must have 7 Years plus exp in handling ecommerce Outbound & inbound Lobs with the strength of 120-170
Manage the operations and customer service delivery process for the assigned projects/clients with end to end delivery of required solutions within pre-decided TATs and quality parameters
Must have BPO Experience
Ensure smooth operations of the assigned processes through monitoring performances of the teams/individuals and handling escalations
Manage internal delivery teams and external partnerships for fluent client deliveries without any hurdles
Identify and build on areas where value can be added in operations. May conduct research to identify areas of improvement.