Position: Operation Manager

Experience: 4-7 Years

Notice Period: Immediate - 15 Days

Location: Mumbai

Desired Skills:

 Soft spoken, Pleasing Personality, Excellent Communication skills

 Job Description:

Required a Manager preferably with Insurance Sales background

Must have 4 Years plus experience in handling the strength of 100-120 along with handling Inbound & Outbound vertical

Manage the operations and customer service delivery process for the assigned projects/clients with end to end delivery of required solutions within pre-decided TATs and quality parameters

Must have BPO Experience

Ensure smooth operations of the assigned processes through monitoring performances of the teams/individuals and handling escalations