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Welcome to ICCS's employment opportunities page! From here you can view our current openings and apply for positions online.
Roles and Responsibilities :
Candidate should have excellent problem solving capabilities and lateral thinking skills.
Good Knowledge of Audit and Evaluation function.
Analytical bent of mind.
Ability to handle pressure and a natural go better.
Ability to lead associates and drive Quality culture.
Understanding of the Business situation and capability to address issues.
Patience while giving feedback, Open to change, Multi-tasking skills, Inter personal skill. Must be able to conduct audits for trainees during training and OJT (over and above floor audits). Driving quality initiatives in the team.
Handle Call Audits and Call Centre Quality.
Take care of Attendance Management.
Responsible for Audit Accuracy & Quality Improvements.
Maintain KET Scores and Customer Satisfaction index.
Should have a good command on BPO Operational skills.
Should have good knowledge of Excel to make reports in reference to performances.
Min. 1 year of experience as Quality Analyst in Domestic BPO process.
Should be ready to join as per specified date.
Should be comfortable to work in 24x7 environment
Walk-in along with your resume and carry your Aadhar Card for security entry.