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Posted by ICCS BPO on Tuesday 4th of August 2020
Work-Related Stress is very common now a days. Call center jobs require a great deal of endurance and patience while delivering the services to the customer ov...
Posted by ICCS BPO on Saturday 25th of July 2020
Amid the hassle to simplify call center services and to manage high employee attrition, BPOs recently had to face challenge of a pandemic called COVID-19. The pandemic resulted in compelling companies to oper...
Posted by ICCS BPO on Saturday 18th of July 2020
Increasing call volumes can be indicator of dispute/disruption in the business service, which might eventually result in high complaints/call volumes. This is primary r...
Posted by ICCS BPO on Monday 13th of July 2020
Call center operations are very critical as they are related to two major objectives of “Customer Base Expansion” and “Sales Growth”. Running both outbound and Learn more...
Posted by ICCS BPO on Saturday 4th of July 2020
Call center executives are the frontline workers for carrying out the business essentials for any business process outsourcing organization. Industry experts believe that it is really important to follow a se...
