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Questionable customer care service can be a nightmare in e-commerce business! Offer better services and achieve your business objectives with ICCS.
With the increasing competition, it is now very important for an e-commerce to build an envious reputation. You are required to deliver positive experiences to your customers on a consistent basis. Negative experiences and reviews can significantly damage your reputation in the online industry and can affect the sales.
As a result, it is very important for an e-commerce business to offer world-class customer support. It is very important to make sure that the first point-of-contact of the customers is convenient, courteous, and professional. This is where e-commerce call center outsourcing services of ICSS comes in.
ICCS is a leading sales, logistics, and service solution provider for the e-commerce industry. With extensive training and years of experience, our operators can handle your web-based business in a way which will solidify the image of your e-commerce company. Rather than being just an answering service, we can manage orders, operate help desks, and offer round-the-clock customer support.
What We Can Do
We have a strong team of more than 2500 employees and our bilingual staff is fluent in more than 12 languages, making them an ideal choice to outsource e-commerce customer service from many different parts of the world. ICCS is highly committed to high-quality services and has taken a number of measures to monitor the quality and deliver error-free service with every call.
Round-the-clock-service- With online stores available throughout the day and day, you never know when your customer might need support. The 24x7 availability of our agents will ensure that your customers get in touch with a courteous agent every single time.
Help desk support- If at all your customer is struggling with a product or service, it is important for you to have a 24x7 help desk in place to answer their queries. We can follow the support protocols of your company to manage the queries in a time-efficient manner.
Order processing- Our team can integrate with your online sales software for managing your orders. Be it billing concerns, tracking shipments, or processing returns, we can work as an extended arm of your in-house team.
If you are looking to call center service for e-commerce business, ICCS with years of experience in the industry is definitely the way to go. Get in touch with us today to know more about our e-commerce outsourcing services.