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Commoditization of the insurance products has significantly increased with the growing competition. The current market dynamics are now forcing the insurance companies to add newer customization levels to keep up with the changing expectations of the customers. Similarly, it is also very important for the companies to reduce their time-to-market for their new offerings while also making sure that the customer experience is top-notch. 

Increasing number of insurance companies are also looking into market and customer analytics to further improve their profitability. With changing regulations, a severe shortage of skilled and experienced manpower and shrinking margins, insurance companies are tackling a number of challenges. 


ICCS, as one of the leading call center outsourcing for insurance companiesin India, is an all-in-one solution for the insurance companies to manage these challenges. Our deep domain expertise which we have built over several years makes as a “partner-of-choice” for insurance companies throughout the world. 

What We Can Do

Comprehensive BPO services- Across group insurance, annuity/life, and retirement, property, reinsurance, casualty, etc.
Service spread throughout the value chain- New geographical areas, new business, policy administration, finance and accounting, claims, underwriting support, etc. 

24x7 services- We are available for your customers throughout the day and night. You can rest assured that your customer would always get in touch with one of our knowledgeable, courteous agents every time they want to get in touch with your company. 

Benefits

  • Our insurance BPO services can significantly reduce the operating costs while also improving the cost predictability and transparency
  • Improve speed of processing, consistency, and accuracy
  • Increase the cash flow and limit the requirements for capital investment
  • Simplify the operating infrastructure
  • Offer better services to your customers 24x7

As one of the leading insurance outsourcing companies in India, we have developed excellent relationships with several businesses throughout the world. If your insurance business is missing that edge to keep up with the competition, ICCS can definitely help you out. 

Get in touch with us today to know more about our services!