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To gain an edge in the highly competitive telecommunications industry, organizations are required to keep up with the growing connectivity demands, tackle security problems, and look for unique offerings which align with the latest technologies and devices. As one of the leading telecom outsourcing companies in India, ICCS enables the telecom businesses to ensure that their key process is actually delivering the required efficiencies, allowing them to focus more on their core capabilities.
We help telecom companies completely transform the value chain while also tackling the many challenges which they face with the increasing competition and customer demands. The right mix of domain expertise, world-class quality standards, latest technologies, and analytics, ICCS helps telecom companies achieve cost-efficiency while also driving growth strategies which are sustainable and rewarding.
We are one of the fastest-growing providers of Telecom call center services and offer a comprehensive range of services which include-
Customer Acquisition- Order fulfillment, order entry, outbound sales, lead generation, contract management, sales analytics, up-selling and cross-selling.
Sales and Contract Administration- Sales order taking, inside sales, inbound call center, ordering support and contract preparation.
Operations- Billing support, usage analytics, inbound contact center, web correspondence, monitoring service requests, reporting network utilization, planning of traffic routing, and churn analysis.
Order Management- Order provisioning, new product and services, order tracking, billing, order management, technical support, data management, and vendor tracking.
- Enhanced efficiencies
- Scalable processes
- Improved customer satisfaction
- Data security
- Disaster recovery
- Real-time reporting
- Bilingual support
With a major emphasis on streamlining the operations and offering enhanced convenience to the customers, our outsourcing telecommunication services is what telecom company needs to succeed in a time and cost-efficient manner.
Contact us today to know more about our Telecommunication BPO services and know how we can help your businesses succeed!