Home / Why ICCS
A basic search for domestic call center or a call center in Delhi NCR will generate about 50 names at least. Thus, even if you are convinced that you must outsource an important functionality of your business to a Delhi NCR based BPO, selecting the right call center remains an intricate challenge. ICCS, at every step, intends to make your task easier & thus at this stage we present to you a few reasons that shall enable decision making.
Our approach: We work as if we are you. Our approach is to incorporate your work methodologies into our systems & thus create a model which is specifically about enhancing business revenues & eliminating procedural complications.
- Infrastructural / technological capabilities: Facets like automated call desks, robust power supply structures & backup capabilities, high speed uninterrupted connectivity, capability of Sap integration, data base management, IVR deployment and more empower us to claim precedence when it comes to infrastructural or technical strength.
- Employee strength / personnel capabilities: At ICCS, hiring & employee training is a stringent process, which ensures that all who work for us are extremely diligent in executing the tasks assigned. There is a rigorous vetting process, which helps us select the most suitable candidates for various job profiles.
- Information security: Physical data security & online information security are both allotted due relevance at ICCS. To this end, at every layer we have access controls, employees need authorizations before they can retrieve vital info, there are regular audits to confirm maintenance of security standards & of course there are the firewall protection measures.
- Quality commitment: For us quality is meeting the committed levels of services. Thus, the quality levels which we propose to extend during the contract stages are consistently maintained.
- Justified pricing: We believe in delivering at a reasonable cost. Our services are economically priced & for every rupee you pay, we work to ensure justification.
- Experience: We have been in the call center industry since 13 years & over this time, as a domestic BPO, we have created a reputation for us & at any stage, we do not intend to let that get affected. Thus, we commit to deliver the best.