Travel & Hospitality

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Travel & Hospitality


In the last decade, the rise in the per capita income of the people has encouraged people throughout the world to explore travel destinations which they had only heard or read about. This has significantly benefited the travel and hospitality industry and has resulted in the birth of a number of innovative travel terms like luxury holidays, leisure travel, romantic getaways, adventure holidays, beach resorts, ecotourism, and a lot more.

 And the developments in the digital technologies have made it easier for the consumers to make the best use of these facilities on-the-go. 

However, no other industry banks on the customer experience as much as the travel and hospitality industry does. Modern consumers look for personalized services and experiences and it is important for the company to provide these luxuries to them to attract new customers and retain the existing ones. The outsourcing services for travel companies offered by ICCS can play an important role in the process. 



Our vast experience of working with an extensive range of businesses has made us well aware of the demands of the modern customers. We work closely with our clients to understand their business objectives and then combine the same with a time-proven strategy to help businesses achieve their goals. 

Our Travel Segments

ICCS is one of the leading travel BPO companies and we offer our services to a number of business segments like-

  • Hotels
  • Airlines
  • Travel Agencies
  • Car Rentals
  • Cruise
  • Online Travelling

Our Services

Some of the services that we offer under this category are-

  • Inbound Sales
  • Direct Response Management
  • Upgrade Assistance
  • Cross-Sales and Up-Sales

We focus on using advanced technologies and combine the same with our vast experience to deliver flexible solutions for our travel and hospitality clients to ensure that they are able to provide personalized services and experiences to their customers. 

To know more about how we can help your travel and hospitality business, get in touch with us today!