Chat and Email

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Chat and Email


Accurately and promptly replying to the queries of the customers through live chat and email is now an integral part of the customer service process. Businesses often do not have the right resources, time, or the workforce to manage these modern modes of communication. As a result, many of them outsource email support and chat support to leading outsourcing service providers. 

ICCS, a leading BPO service provider in India, offers world-class chat and email support services. We help businesses balance their workload and enable them to focus on their core business activities while their customers get to experience a superior customer support experience.

Our Email and Chat Support Services Include-

  • Query resolution
  • Technical support
  • Automated response
  • Order fulfillment verification
  • Purchase processes
  • Website response


Why Choose Us?

Companies looking to outsource email support or chat support can experience a number of advantages with ICCS. Some of them include-

  • Well-trained and experienced executives
  • 24x7 availability
  • Services available in more than 12 languages
  • Accurate and prompt reply to the queries
  • Cost-efficient services

As one of the fastest-growing BPO service provider in India, we understand what the modern consumers expect from the companies they deal with. As email and chat have now turned into a quick and effective mode of communication between the companies and the customers, a company definitely needs to have a professional support team in place to deliver the best to the customers. 

ICCS with its years of experience can be that professional support team that businesses want for their customers. Get in touch with us today to know more about our chat and email support services!