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Posted by ICCS-BPO on Tuesday 13th of March 2018
A call center manages numerous calls each day and at the same time puts a lot of effort to maintain a high standard of customer service. To determine the success of call center op...
Posted by ICCS BPO on Monday 26th of February 2018
Call centre and telemarketing industry is one of the most powerful sectors and is growing rapidly over the years. This growth is especially noticed in the Asia...
Posted by ICCS BPO on Monday 19th of February 2018
What is BGV? BGV stands for “Background verification”. Background verification or investigation of past records of the to-be-employees of the organization have taken an important role in this era. Background verification process is an...
Posted by ICCS-BPO on Saturday 10th of February 2018
BPO industry has its own kinds of metrics or say components (these act as instruments to measure) to evaluate their...
Posted by ICCS-BPO on Saturday 3rd of February 2018
For the past few years technology has been the driving force of our economy. Efficiency is the key that drives the success of a business. Isn’t it? There are many strategies and service providers in the market that help us to strengthen our...
