10 Major Customer Service Mistakes and How to Fix Them
Posted by ICCS BPO on Friday 9th of April 2021
Customer service is one of the fastest growing arena in business world. Also it’s probably one of the most competitive field...
Learn more...
OUR blog
Home / blog
7 Free Customer Service Training Ideas That Really Work
Posted by ICCS BPO on Wednesday 24th of March 2021
Customer service is constantly evolving. It is also one of those fields which needs regular trainings to help our agents remain at the top of their game. Innova...
Learn more...
Happy Agents Deliver Great Customer Service --Here's How to Do It
Posted by ICCS BPO on Friday 26th of February 2021
It's no brainier that happy agents tend to offer great customer service .In general also this rule applies .Happiness begets great performances .We have alway...
Learn more...
Why Your Customer Service Strategy Should Include Online Chat
Posted by ICCS BPO on Friday 19th of February 2021
In today's dynamic business environment retaining our customers is of paramount importance. Businesses that build a strong customer experience strategy gain to reap the benefits of repeat business as well as customer satisfaction.
The busin...
Learn more...
Customer Empathy: Your Secret Weapon For World-Class Service
Posted by ICCS BPO on Friday 5th of February 2021
Customer empathy is the key word in the customer service industry .Why there is so much emphasis on empathy is a reason in itself ....
Learn more...
