The impact of artificial intelligence and automation on the call center industry
Posted by iccs on Monday 16th of January 2023
The call industry is facing a major shift as
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Posted by iccs on Monday 16th of January 2023
The call industry is facing a major shift as
Posted by iccs on Tuesday 10th of January 2023
Building a strong call center team is essential for any business that wants to provide the best possible customer service. A well-functioning team can handle customer interactions effectively, resolve issues quickly, a...
Posted by iccs on Tuesday 3rd of January 2023
The travel industry relies on customer satisfaction to drive business and repeat customers. A contact center can play a crucial role in maximizing customer satisfaction in the travel industry. Here are a few ways that a contact center can help:Learn more...
Posted by iccs on Friday 23rd of December 2022
Digital transformation refers to the incorporation of digital technology into all areas of a business, fundamentally changing how the business operates and delivers value to cust...
Posted by iccs on Saturday 10th of December 2022
Everything changed as a result of the pandemic, including our way of life and work culture. Though the pandemic affected every sector of the world, it also pushed new technologies to the forefront, such as Augmented Rea...