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5 Outsourcing Inbound Customer Service

5 Outsourcing Inbound Customer Service

Posted by ICCS BPO on Friday 7th of February 2020

Outsourcing customer support is the usual way to run business to enhance productivity, efficiency, and to boost revenue.

By outsourcing to experienced agents business gains customer loyalty with enriched services round the clock. An experien...

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Outbound Calls: Strategy for Success

Outbound Calls: Strategy for Success

Posted by ICCSBPO on Friday 31st of January 2020

Outbound call center services involves group of agents that make outgoing calls to the potential customers. It uses the latest technology for making calls, mainly a predictive dialer. These predictive dialers help to make a large number of calls i...

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