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Posted by ICCS BPO on Friday 15th of December 2017
There are several call centers in the world and if you want to make yours a bit different from all of them, you need to have talented call center agents. Whether you are hiring or organizing the training for your existing employees you need to mak...
Posted by ICCS-BPO on Friday 8th of December 2017
In the past few years, customer relationship management (CRM) has made huge strides. It has become an integral part of all kinds of business, across sectors and domains. As a matter of fact, CRM has evo...
Posted by ICCS-BPO on Friday 1st of December 2017
Staying ahead of competition is more challenging than ever before. You market a product or service and your competitors respond quickly with a better offer, price or solution. Similar to other companies, you must also invest your time and effort t...
Posted by ICCS-BPO on Thursday 23rd of November 2017
Let’s face it; most people don’t know the difference between Telemarketing and Telesales. This suggests that they don’t understand the important dis...
Posted by ICCS BPO on Wednesday 15th of November 2017
1. Speed of closing a problem/issue is very critical. Customers expect a 24 hour response time. They are delighted by he...
