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Posted by ICCS BPO on Friday 17th of January 2020
A company’s success depends on how customers are treated. Word of mouth by satisfied customers plays a pivotal role in creating a good vibe for product or service...
Posted by ICCS BPO on Friday 10th of January 2020
Historically, efficiency of a call center depended on management’s ability to identify flaws and oppor...
Posted by ICCS BPO on Friday 3rd of January 2020
Primary goal for every company should be solving customer’s issues on the first attempt. First contact resolution or FCR requ...
Posted by ICCS BPO on Friday 27th of December 2019
Future and survival of marketing depends on emerging technologies and trends, so one needs to keep pace with the latest trends, in order to keep any business in the lon...
Posted by ICCS BPO on Friday 13th of December 2019
In today’s era, a business attains success when it pays attention on immediate response and timely results to customer queries/complaints. Customer satisfaction i...
