Home / blog
Posted by ICCS BPO on Saturday 18th of April 2020
Communication technology has led to an explosion in the advancement of call center outsourcing in the past two decades. Companies don’t think twice before outsourcing their processes to onshore as well as offshore facilities.
Posted by ICCS BPO on Monday 13th of April 2020
Customer service isn’t just a buzzword. When done right, it works to attract, retain, and convert more customers. 70% of Indians view customer service as a signal to determine if they should do business with a company.
Additionally, n...
Posted by ICCS BPO on Friday 3rd of April 2020
Call centres have been around for some time and are gaining foothold in a big way. Call centres have come up as a boon in India tackling the big issue of unemployment. Gone are the days when youth had just some few options to pick from in terms of...
Posted by ICCS BPO on Friday 27th of March 2020
One bad comment or review by a customer can easily cancel out 10 good ones. And then, a company must spend time re-building its reputation.
Customers post reviews everywhere, especially on social media and on review sites. It is the responsi...
Posted by ICCS BPO on Friday 20th of March 2020
Healthcare sector is now opting for call center services to be launched with the aim to create awareness among the masses with information to prevent and to avoid...
