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5 Way to customer Retention methods

5 Way to customer Retention methods

Posted by ICCS BPO on Monday 13th of April 2020

Customer service isn’t just a buzzword. When done right, it works to attract, retain, and convert more customers. 70% of Indians view customer service as a signal to determine if they should do business with a company.

Additionally, n...

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9 Ways to achieve Good customer review

9 Ways to achieve Good customer review

Posted by ICCS BPO on Friday 27th of March 2020

One bad comment or review by a customer can easily cancel out 10 good ones. And then, a company must spend time re-building its reputation.

Customers post reviews everywhere, especially on social media and on review sites. It is the responsi...

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