Average Wait Time (AWT) in BPO Industry

Posted by ICCS BPO on Saturday 13th of June 2020

Call center outsourcing companies offer services to the client and their customers. Average wait time is a common...

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Upgrading Business Virtues via Outsourcing Outbound Call Center Services

Posted by ICCS BPO on Friday 5th of June 2020

To create brand value & loyal customer base, organizations are using inbound and outbound call centers to deliver the satisfactory resolution to the customer using s...

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How to be a Great Work-From-Home Customer Service Associate

Posted by ICCS BPO on Friday 22nd of May 2020

Tip #1: Empathise

The simplest and most useful strategy for dealing with customers, whether they’re polite and friendly or irritated...

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Tips For Boosting Efficiency While Working from Home

Posted by ICCS BPO on Saturday 9th of May 2020

Waking up as per your leisure, not facing morning rush hour traffic and working from the comfort of your own bed sounds like a bliss to almost every office goer. But in reality wo...

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Telemarketing Outsourcing Services-Best for Promotion

Posted by ICCS BPO on Friday 1st of May 2020

Businesses rely on clients/customers for sustaining growth. As competition increases, number of clients decreases. This is the reason why bringing in new clients has become an extremely important task, which is definitely not easy. It takes great...

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