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Posted by ICCS-BPO on Thursday 23rd of November 2017
Let’s face it; most people don’t know the difference between Telemarketing and Telesales. This suggests that they don’t understand the important dis...
Posted by ICCS BPO on Wednesday 15th of November 2017
1. Speed of closing a problem/issue is very critical. Customers expect a 24 hour response time. They are delighted by he...
Posted by ICCS-BPO on Thursday 9th of November 2017
Industries are in constant flux due to the ever-changing political situations, regulations, business needs and changing markets. The BPO or business process outsourcing industry is no exception. There are several factors responsible for the changi...
Posted by ICCS-BPO on Friday 3rd of November 2017
Today, technology has changed the way we market and promote our products and services. Generating leads has become one of the primary objectives of marketers. Marketers...
Posted by ICCS BPO on Friday 27th of October 2017
The BPM sector is becoming more demanding and modernized. Expectation is that this sector needs to be secured yet open-ended, should...
