Posted by ICCS BPO on Saturday 9th of May 2020
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Posted by ICCS BPO on Friday 1st of May 2020
Businesses rely on clients/customers for sustaining growth. As competition increases, number of clients decreases. This is the reason why bringing in new clients has become an extremely important task, which is definitely not easy. It takes great...
Posted by ICCS BPO on Saturday 18th of April 2020
Communication technology has led to an explosion in the advancement of call center outsourcing in the past two decades. Companies don’t think twice before outsourcing their processes to onshore as well as offshore facilities.
Posted by ICCS BPO on Monday 13th of April 2020
Customer service isn’t just a buzzword. When done right, it works to attract, retain, and convert more customers. 70% of Indians view customer service as a signal to determine if they should do business with a company.
Posted by ICCS BPO on Friday 3rd of April 2020
Call centres have been around for some time and are gaining foothold in a big way. Call centres have come up as a boon in India tackling the big issue of unemployment. Gone are the days when youth had just some few options to pick from in terms of...