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Posted by iccs on Monday 30th of January 2023
Call centers are a crucial aspect of customer service, but they can also be a source of frustration for both customers and call center agents. Long wait times, repetitive tasks, and a lack of personalization can all co...
Posted by iccs on Monday 16th of January 2023
The call industry is facing a major shift as artificial intelligence (AI) and automation technologies are increasingly being adopted. Whi...
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Posted by iccs on Tuesday 10th of January 2023
Building a strong call center team is essential for any business that wants to provide the best possible customer service. A well-functioning team can handle customer interactions effectively, resolve issues quickly, a...
Posted by iccs on Tuesday 3rd of January 2023
The travel industry relies on customer satisfaction to drive business and repeat customers. A contact center can play a crucial role in maximizing customer satisfaction in the travel industry. Here are a few ways that a contact center can help:Learn more...
Posted by iccs on Friday 23rd of December 2022
Digital transformation refers to the incorporation of digital technology into all areas of a business, fundamentally changing how the business operates and delivers value to cust...
