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Posted by ICCS BPO on Saturday 18th of July 2020
Increasing call volumes can be indicator of dispute/disruption in the business service, which might eventually result in high complaints/call volumes. This is primary r...
Posted by ICCS BPO on Monday 13th of July 2020
Call center operations are very critical as they are related to two major objectives of “Customer Base Expansion” and “Sales Growth”. Running both outbound and Learn more...
Posted by ICCS BPO on Saturday 4th of July 2020
Call center executives are the frontline workers for carrying out the business essentials for any business process outsourcing organization. Industry experts believe that it is really important to follow a se...
Posted by ICCS BPO on Saturday 27th of June 2020
Customer support is the basis on which trust, loyalty & good will of brand is built in customer’s heart. It is integral that customer service business is orie...
Posted by ICCS BPO on Monday 22nd of June 2020
Call Center Supervisor is responsible for multiple things and need to be a jack of all trade. The most responsible role in a call center is of a superviso...
