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Posted by ICCS BPO on Saturday 27th of June 2020
Customer support is the basis on which trust, loyalty & good will of brand is built in customer’s heart. It is integral that customer service business is orie...
Posted by ICCS BPO on Monday 22nd of June 2020
Call Center Supervisor is responsible for multiple things and need to be a jack of all trade. The most responsible role in a call center is of a superviso...
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Posted by ICCS BPO on Saturday 13th of June 2020
Call center outsourcing companies offer services to the client and their customers. Average wait time is a common...
Posted by ICCS BPO on Friday 5th of June 2020
To create brand value & loyal customer base, organizations are using inbound and outbound call centers to deliver the satisfactory resolution to the customer using s...
Posted by ICCS BPO on Friday 22nd of May 2020
The simplest and most useful strategy for dealing with customers, whether they’re polite and friendly or irritated...
