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Creative Suggestion to train Call Center Agents

Creative Suggestion to train Call Center Agents

Posted by ICCS BPO on Friday 15th of December 2017

There are several call centers in the world and if you want to make yours a bit different from all of them, you need to have talented call center agents. Whether you are hiring or organizing the training for your existing employees you need to mak...

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Customer Lifecycle Management

Customer Lifecycle Management

Posted by ICCS-BPO on Friday 8th of December 2017

In the past few years, customer relationship management (CRM) has made huge strides. It has become an integral part of all kinds of business, across sectors and domains. As a matter of fact, CRM has evo...

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Building Synergy with your customers

Building Synergy with your customers

Posted by ICCS-BPO on Friday 1st of December 2017

Staying ahead of competition is more challenging than ever before. You market a product or service and your competitors respond quickly with a better offer, price or solution. Similar to other companies, you must also invest your time and effort t...

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