How to reduce the pain of high Average Handling time
Posted by ICCS-BPO on Saturday 10th of February 2018
BPO industry has its own kinds of metrics or say components (these act as instruments to measure) to evaluate their...
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Outsourcing trends in 2018
Posted by ICCS-BPO on Saturday 3rd of February 2018
For the past few years technology has been the driving force of our economy. Efficiency is the key that drives the success of a business. Isn’t it? There are many strategies and service providers in the market that help us to strengthen our...
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Building Rapport with customers in outbound calling
Posted by ICCS-BPO on Saturday 27th of January 2018
Sustainability of business is very crucial these days. How do the firms sustain? It’s through the flow of its sales and the constant demand for its products and services among the existing as well as potential (new) customers. Why should a c...
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Importance of training new managers for success (moving from individual contributor to team manager role)
Posted by ICCS-BPO on Friday 19th of January 2018
Why training is important?
Sustainability of any business depends upon its success rate. A company can’t exist without its resources. It is inevitably dependent on the employees for future su...
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Techniques to Keep Your Agents Fresh and Focused
Posted by ICCS-BPO on Thursday 11th of January 2018
Guarded employee turnover needs no introduction. It’s one of the most crippling circumstances organizations of every shape, size, and offering face every single day. More alarmingly, the troublesome trait transpires. In recent years, concret...
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