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Posted by ICCS BPO on Saturday 22nd of August 2020
BPO success factors depend on many things, some of which have direct influence while some have indirect effect on its success. In this post, we have summarized...
Posted by ICCS BPO on Monday 17th of August 2020
Call centre is the support of biggest organizations in the world, customers who try to reach businesses typically end up calling to a call center agent. It doesn’...
Posted by ICCS BPO on Saturday 8th of August 2020
Business owners need to be available round-the-clock to respond to customer calls/queries. If businesses avail call answering service from established ven...
Posted by ICCS BPO on Tuesday 4th of August 2020
Work-Related Stress is very common now a days. Call center jobs require a great deal of endurance and patience while delivering the services to the customer ov...
Posted by ICCS BPO on Saturday 25th of July 2020
Amid the hassle to simplify call center services and to manage high employee attrition, BPOs recently had to face challenge of a pandemic called COVID-19. The pandemic resulted in compelling companies to oper...
