Healthcare Services Via Call Center: Awareness to Prevent Infections

Posted by ICCS BPO on Friday 20th of March 2020

Healthcare sector is now opting for call center services to be launched with the aim to create awareness among the masses with information to prevent and to avoid exposure of infection carriers.

Call center eliminates the need to wait in queue by setting-up appointments over the phone call. It alerts the masses with possible scene of causality with the help of artificial intelligence driven devices linked to wearable and related accessories. It can guide the patients over the set of precautions and preventions to be taken in case of epidemic outbreak.

March 2020 has resulted in global emergency with World Health Organization (WHO) declaring Coronavirus aka Covid-19 as ‘Pandemic’ on 11 March 2020. Each nation is giving its best in managing & providing healthcare services to the growing number of infections and deaths. Self-preventive measures are the best way to contain this pandemic. Government Officials world over have launched the coronavirus helpline numbers to make general public aware about the whole matter and related queries.

Call center executives are working closely with healthcare department to enlighten the common man with the right information instead of trusting rumors. Countries like China, Scotland are successfully connecting with residents to solve the list of flooded queries about symptoms and general enquirers related to the disease.


Indian government has started a helpline service at the central level, to answer general queries and confusion regarding the COVID-19.

If you suspect symptoms of coronavirus are there in your body, you can further communicate the health advisories in the matters by making the call on the following numbers.

Coronavirus/COVID-19 Helpline Number

S.NO

State/UT

Coronavirus Helpline Number

1

Andhra Pradesh

0866-2410978

2

Arunachal Pradesh

9436055743

3

Assam

6913347770

4

Bihar

104

5

Chhattisgarh

077122-35091

6

Goa

104

7

Gujarat

104

8

Haryana

8558893911

9

Himachal Pradesh

104

10

Jharkhand

104

11

Karnataka

104

12

Kerala

0471-2552056

13

Madhya Pradesh

0755-2527177

14

Maharashtra

020-26127394

15

Manipur

3852411668

16

Meghalaya

108

17

Mizoram

102

18

Nagaland

7005539653

19

Odisha

9439994859

20

Punjab

104

21

Rajasthan

0141-2225624

22

Sikkim

104

23

Tamil Nadu

044-29510500

24

Telangana

104

25

Tripura

0381-2315879

26

Uttarakhand

104

27

Uttar Pradesh

18001805145

28

West Bengal

3323412600

29

Andaman and Nicobar Islands

03192-232102

30

Chandigarh

9779558282

31

Dadra and Nagar Haveli and Daman & Diu

104

32

Delhi

011-22307145

33

Jammu

01912520982


Kashmir

01942440283

34

Ladakh

01982256462

35

Lakshadweep

104

36

Puducherry

104

Telecom companies in India are raising the sense of awareness by Replacing the Standard Ringtone of the person with Coronavirus Awareness Caller Tune starting with the note of coughing person.

Healthcare call center services are giving their best attempt to aware the common man having limited resources to start with self-preventive measures.

So take precautions & stay safe.




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