Home / BPO / How Automation in HR is changing employee experience
How Automation in HR is changing employee experience
Posted by iccs on Friday 9th of September 2022
Automation in HR (HR Automation) is the process of digitising and automating time-consuming and monotonous human resources processes such as employee on-boarding, wages, timesheets, and compensation administration, using software. This allows HR workers to concentrate on more strategic duties that benefit the firm. It also improves dependability and efficiency while lowering the risk of human mistake. HR automation has grown as a result of the enormous volume and time required for day-to-day HR processes. If the HR experts in the organization spend more time on administrative tasks rather than applying their essential expertise in other parts of the business, it's time to find a new method of working.
However, in order to be effective, transitioning from a manual method to HR automation necessitates a certain amount of ability and expertise in using the technology. However, the rewards of HR automation for the whole of your employees significantly surpass the effort, attention, and money being spent to get there.
Benefits of HR automation
HR automation digitizes all document-driven activities, enhancing productivity and efficiency throughout the organization. It allows for the tracking, collecting, and analysis of various types of data. This aids in the detection of patterns and the creation of recommendations based on the findings. HR may then use this information to enhance processes, eliminate errors, and incorporate more value across the organization. Manually performing payroll, timesheets, and vacation leave checks, allows for human mistake. Furthermore, technology can complete these tasks more quickly and with less chance of mistake. HR automation gives a clear description of all procedures and stages. This enhances communication and teamwork by helping everyone understand each other's roles.
Paper-based processing necessitates printing papers, archiving and preserving them anywhere as a record, as well as the accompanying expenditures, which are minimized by HR automation It minimises the amount of storage space required and ensures that records can be located quickly at the press of a button. The automation of HR tasks means that an HR professional will have far more time to contact both new and old prospects and enhance their job experience. Employees can also expedite the approval of leave requests and cost reports, and they can keep a record of their employee compensation.
Employee Experience and Digital Transformation
We have ushered in a new era of fast technological and societal change, which has left individuals disconnected, stressed, and disoriented. This has an effect on not only work engagement, but also employee well-being in general. According to a McKinsey study, developments such as working remotely and collaborations that executives expected-to take 15 months, occurred in much less than 11 days, including an accelerated factor of 43. Companies in several cases announced and imposed these changes in a relatively short amount of time and did not apply appropriate change management strategies during and, more crucially, after the changes.
Employees felt lost, overwhelmed, alienated, frustrated, and anxious as a result. Furthermore, communication has dropped and the way in which it is communicated has evolved. Employees in many situations did not receive direction or support on how to continue meeting job requirements or how they would be judged outside the generalized instruction to work from residence or use specific technologies.
HR Automation is changing employee experience
Automation provides obvious benefits, such as increased efficiency and a reduced laborious or manual work, which means less time is spent in gathering information and more time is spent on having in-depth talks. However, one significant disadvantage is the loss of personal connection, which could also result in low employee engagement. They're missing the literal or figurative water cooler, a place to gather in the office for informal conversations. For the changing landscape of digital workspaces, where workers are geographically separated, we require new digital technologies. Because of the tremendous shift in the way people work, many firms are trying to find methods to encourage connection with people and keep staff motivated.
Automation has evident advantages, such as increased efficiency and a decrease in monotonous or manual work, which means less time spent on fact-finding and more time spent on insightful and detailed talks. However, one significant disadvantage is the disregard for human contact, which can lead to low employee engagement. Employees are not given the opportunity to interact with clientele or co-workers. They lack an actual or metaphorical common room, a spot in the office where employees can meet for informal talks. For the current paradigm of digital workspaces, where individuals are geographically distributed, we require new digital tools. Many businesses are grappling with how to foster connection with people and keep the employees engaged while the workplace has evolved radically.
ICCS is a Business Process Outsourcing (BPO) organization that provides HR automation services. They assist businesses in standing tall by offering external assistance for the company's staff. ICCS employs world-class recruitment tactics and market insights to harness the benefits of cost reductions and scalability, as well as process perfection, in order to offer suited services that can help meet end-to-end needs.
They offer comprehensive resourcing services such as sourcing, screening, and selection, as well as position management and reference verification. In addition to this, ICCS provides employee skill development services such as induction, recruitment, learning and development, administration, and competence record management. They also offer payroll, compensation, and people management services such as productivity, grievances, and personnel relations management. They also provide organizational and employee insights management, which involves the development of precise TDS, pay sheet, legal and liabilities reporting, as well as the processing of leave balances, accrued expenses, and utilisation. Along with the responsibilities listed above, they also offer services in off-boarding and exit management such as skill record maintenance and L&D operations.