The upcoming of BPO (Business Process Outsourcing) Industry in India

Posted by ICCS BPO on Tuesday 13th of November 2018

In the recent times, India has emerged to be one of the hot destinations for the call centres in India. Well, the success credited to the BPO industries is all due to the fact that India has large availability of resources; with hard- working and diligent efforts put in by skilled people. Further, it’s a fact that the India Is full of well-educated Indians, as there is humongous amount of people who have been graduated in technology and commerce. This has made the BPO industry earn a great position in the country while also offering employment opportunities to many youths.

Adding to this fact, the demographics also favors India majorly as the country has a very young population where more than 70% people are under 30. The demographics of India, by having a young labor force has conspired to bring a revolutionary change in the call center services in India by giving the best performance.

The BPO market in India:

According to the estimates, the business are increasingly adopting the outbound sales call center by applicant their services and produced through the outsourcing industries. As the business keeps evolving itself with change in the business demand, the companies are increasingly outsourcing the applications to take the help of BPO in India to gain the competitiveness in the market place.

Further, one of the main reasons the BPO industries are growing at a very fast pace is all due to the achieving effective communications with their clients and customers. In today’s competitive market, for a business to succeed, one needs to establish a strong bond with the customers as well as the clients. BPO industries help to give an easy solution in a timely manner, by solving all the queries and aiming to build the trust. However, an effective communication is required in every stage to avoid the system failures and to provide recovery and backup facilities to the business.

BPO are gaining importance due to the factors:

  • Economy of scale
  • Factor cost advantage
  • Business risk mitigation
  • Utilization improvement
  • Superior competency

With this, some of the other services offered by the outbound sales call center are technical support services, customer support services, insurance processing and telemarketing series. Though, the BPO’s have become one of the important sectors for all the industries and business worldwide from since a long time. With this, the BPO’ in India have cur-rated with an employment opportunities and solutions for the business to outsource their services for their customers.

India’s role for the outbound call center outsourcing:

India is one of the leading destinations for BPO industries because it has been able to change itself with the constantly evolving trends. The NASSCOM, the apex body of IT and software companies has reported that India is one of the global outsourcing markets which has risen about 51 percent in the year 2009 to 60 percent in the year 2010.

In addition, India stands out to give a bright future to the customer services with efficiency a timely manner. Today, the customers are intended to look for the cost- effective solution and are also looking for enhanced productivity, skilled staff, and business proved excellence and service quality. As, India has a very large population of youngsters and multiple skilled people, the call center support services is going to continue to grow with providing both front end and back end outsourcing.

Opportunities given by BPO industries in India:

The growth of BPO in India has been phenomenal. As India has been the most preferred destination to scatter knowledge service, it is becoming quite evolved and is soon going to become one of the biggest revenue grosser sectors in India. As India is one of the biggest oceans of pool having skilled manpower of- MBAs, Lawyers, Accountants, Doctors, research analyst which are strengthening its potion annually in the industry of BPO.

Here are some of the futuristic opportunities India will lavish with BPO industry:

  • It is estimated that, the services which requires very advanced English, like in content, BPO, KPO, India is going to excel in a high pace. NASSCOM predicts that India is going to emerge as a global hub for providing the outbound call center services in the future. 
  • A major vertical that is going to represents India is the BPO infrastructure management services. With the help of BPO a wide range of management services for the application operations, IT infrastructure, IT maintenance and security is going to be provided.
  • India is also one of the main leaders to give fortune and call centre services to more than 500 companies globally which are already using the outbound call center in India. The estimate says that the number is going to increase by 15 percent annually.


In the present scenario the USA and UK based companies are trying to rest with India. Though, the outbound sales call center services in India are grown significantly at a very high rate per year. Moreover, in the upcoming years it is expected that the growth rate is estimated to go around $15 billion in India.

With this, the business process outsourcings are helping companies so that they can achieve an indomitable potion in their service markets so that they can generate high profits by continually improving their business operations.

The future of BPO in India holds as a tool which will allow the big companies to survive in the competition by retaining their customers and also to provide them with high rate of customer support. The growth of this sector is however possible due to the advancement in infrastructure and technology. Subsequently, India has making a lot of hike in its revenue since the establishing of business processing firms. In addition, in the upcoming years India is going to show a huge development in the area of power, communication and in software developments sector with the help of BPO firms. Being a developing country, more and more people are being able to get educated and thereby get jobs. Of course, there’s competition in this sector, but with efficient services, India would still be able to stand out.

0 0